Customer and employee surveys
Design, execution and analysis of surveys on employee or customer attitudes.
A good survey starts with the right questions. I help with the whole process, from defining what to measure to presenting the results to management.
The service falls into a few categories:
Survey design
- Survey goals defined together with the client
- Questionnaire written and tested so the questions are clear and neutral
- Sample and timing planned
Fieldwork
- Survey set up and sent to customers or employees
- Response rates monitored and reminders sent
- Respondents' anonymity protected where appropriate
Analysis and presentation
- Results analysed by group and compared between periods
- Reports and presentations for management
- Dashboards showing trends between surveys
A survey is most valuable when it is repeated the same way and trends are followed over time
I have worked on more than 600 customer and employee surveys. Get in touch and we'll work out which survey suits your needs.
Other services
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Extensive experience presenting numerical information where the stakes are high and work must be done fast.
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